Terms & Conditions
Welcome to the Power Factor Family!
This Agreement is between you and PowerFactor Products.
Please read these terms and conditions before placing your order. If you do not accept these terms and conditions, please do not register or purchase products from PowerFactor Products.
We Take Care Of Your Orders
We do everything we can to make shopping on this site easy and worry-free.
When you order online you will be sent an e-mail automatically to confirm that your order has been received at the web site. We will regularly process orders from the web site. If for any reason we do not accept your order, we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter or you will not receive our e-mails about your order status.
The status of your order can be checked at any time by logging into your account.
We aim to post all orders within two days of ordering. Small orders of popular lines which we can supply from stock will be posted quicker than this. Larger orders, or orders for less popular lines, will be manufactured on a daily basis, and posted as soon as they ready. We do not download or process orders on Saturdays or Sundays. If an item is out of stock, we will e-mail you with the details of the delay. If we can only supply part of your order, we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available.
Postage is calculated individually for each order based on the total weight of the goods and the country we are posting to. Value Added Tax (VAT) maybe charged on postage depending on the order area, state or country. We aim to keep postage charges to a minimum and generally work with internationally recognized carrier UPS. Also, we may split large orders into different parcels. Don’t forget faster shipping options may cost more than usual.
Value Added Tax (VAT) is charged on the value of all goods we supply, and is also charged on postage costs according to the tax laws operating in the State of Florida where the sale actually takes place. Certain items can be supplied without us charging VAT or taxes. The goods that can be supplied in this way have a link to this form. All items sent abroad are not charged by any U.S.A. taxes.
Please let us know if your goods have not been received with a reasonable time. At this stage, we will ask you to confirm that the address you gave us for delivery is correct, and to check with your local Post or UPS office to see if they have tried to deliver it, but not left a note. This does happen. Also to check if the goods have been left somewhere unusual for you.
If not delivered in 3 weeks in the U.S. or 4-5 weeks worldwide, we will take action to investigate the issue and remedy the situation.
Returning goods can not be done unless you have a defective or damaged product within the one week period after receiving the product.
We do not refund the cost of return postage unless we have made a mistake with the order. We can only accept back items that have not been used, and that are returned with the original packaging in reasonable condition, otherwise a refund can not be given.
PowerFactor provides a lifetime warranty for it’s freestyle exhaust system when there is a manufacturer error. Our policy is to return the defective part to PowerFactor. Pictures of your exhaust installed in your ski may be required for valid warranty. Upon receipt of the defective part, PowerFactor will inspect and provide a replacement part at no charge to the customer. The customer is responsible for shipping costs.
PowerFactor will not warranty any parts damaged, destroyed or otherwise deemed un-operational if the customer causes the damage. If the customer returns a claimed defective part to PowerFactor and we determine the defect was caused by the customer, PowerFactor will not warranty the product.
We ship worldwide, but certain limitations apply. We will notify you about any problems that we find.
Each country has it’s own customs policies. We try to keep up to date with these, but can not know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick on to the package for Customs to see. Where we know of Customs restrictions, we will notify you. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed. If your order is impounded by customs we are unable to offer a refund and the cost of the order will be borne by you in full.
We may choose to not ship into certain countries due to security or customs problems, and we have right to remove these countries from the list of countries in our Shopping Cart, so that if the country is not in this list we will not be able to send orders there.
Prices are displayed in US Dollars and the transaction will be performed in US Dollars in the final page of the shopping cart.
We try to keep all prices up to date, but if we have made a mistake and find the price of the goods are significantly different than the price on the shopping cart, then we will e-mail you and ask if you wish to continue with the order at the new price. Your order is only accepted once we agree that the prices are correct.
Products furnished shall not be duplicated by Customer/Recipient.
The Customer/Recipient agrees that the products furnished by PowerFactor Products shall not be utilized to make, offer, put onto market, imported, exported or used for experimental or teaching purposes by itself, it’s associates or any third party.
These Terms & Conditions shall be construed and enforced according to the laws of the State of Florida and any dispute under this Agreement must be brought in this venue and no other. In the event of an infringement outside the United States of America, any party responsible for the infringement shall be held accountable under the laws of the United States of America, in the State of Florida, as this is the origin of the Agreement.